Call Centers
Use SELECT for Call Centers to identify a candidate's potential for success in following types of call center jobs:
This SELECT testing module will help you to hire candidates who:
- Display a positive, confident attitude
- Show customer sensitivity
- Overcome objections and make recommendations
- Lead customers effectively to a close
- Are optimistic and resilient
- Show a genuine desire to sell
Inbound Service measures:
- Positive Service Attitude - Favorable view of customers and the service role
- Energy - Active and productive
- Accommodation to Others - Willing to meet the needs of other people
- Acceptance of Diversity - Tolerates others different from self
- Frustration Tolerance - Emotionally optimistic and resilient
- Integrity - Strong work ethic
Inbound Sales measures:
- Productive Attitude - Faith in self and a positive outlook on others
- Energy - Active and productive
- Accountability - Takes personal responsibility for results
- Influence - Enjoys persuading callers and leading the conversation
- Social Comfort - Puts others at ease
- Frustration Tolerance - Emotionally optimistic and resilient
- Preference for Structure - Enjoys following procedures and guidelines
- Integrity - Strong work ethic
Outbound Sales measures:
- Productive Attitude - Faith in self and a positive outlook on others
- Energy - Active and productive
- Multi-tasking Ability - Ability to work on several different tasks at once
- Accountability - Takes personal responsibility for results
- Assertiveness - Interpersonal forcefulness
- Social Comfort - Puts others at ease
- Diplomacy - Skill in handling people
- Acceptance of Diversity - Tolerates others different from self
- Frustration Tolerance - Emotionally optimistic and resilient
- Criticism Tolerance - Can accept critical feedback
- Integrity - Strong work ethic
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Related Information on Select for Call Center:
Success Stories and Addtional Infomaiton
Using the Interview as a part of an Integrated Selection Process