SELECT
for
Customer Service
Use SELECT for Customer Service to identify positive service providers for the following types of jobs:
- Customer Service Representatives
- Retail Sales Associates
- Restaurant Staff
- Hospitality Staff
- Cashiers
- Reservation Agents
- Help Desk Personnel
- Technical Support Staff
- Temporary or Seasonal Employees
This SELECT testing module will help you hire candidates who:
- Enjoy the service role
- Exceed customer expectations
- Foster new and repeat business
- Work cooperatively with others
- Demonstrate integrity and a work ethic
- Show composure under stress
The Customer Service module measures six personality characteristics related to positive job performance and customer satisfaction:
- Positive Service Attitude - Favorable view of customers and the service role
- Energy Level - Active and productive
- Frustration Tolerance - Emotionally optimistic and resilient
- Accommodation to Others - Willing to meet the needs of other people
- Acceptance of Diversity - Tolerates others different from self
- Integrity - Strong work ethic
Optionally, the Customer Service module will also measure:
- Retail Math - A test of basic arithmetic, making change and doing simple markdowns
- Counterproductive Behaviors - Attitudes toward drug use, reliability and theft
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Related Information on Select for Customer Service:
Using the Interview as a part of an Integrated Selection Process